How to Hire a Great Catering Staff (in a Hurry)

Businesses in the hospitality industry face several staffing challenges, from high turnover in the industry to steady growth resulting in more jobs but fewer candidates to fill them. To combat these issues, some hospitality companies turn to staffing agencies and recruiting firms to find qualified candidates. Others post job openings across multiple job boards and struggle to screen applications and manage the hiring process. Using these staffing approaches, it often takes weeks (or more) to fill an open position. As restaurants, hotels, and other hospitality companies know all too well, that’s simply too long to wait when your business is booming and your customers are waiting for service.

Smart hospitality companies know they’re not limited to these costly and time-consuming staffing approaches. Pattern's on-demand staffing solution is a better and more cost-effective solution, connecting hospitality companies with thousands of pre-screened workers ready to accept your job in minutes, meaning no more frantic phone calls to find someone willing to fill in for a call-off. Whether you’re looking for a line cook or dishwasher, server, hostess, or other role, Pattern's on-demand platform makes it easy to find qualified workers fast.

Staffing Challenges in the Hospitality Industry

The hospitality industry is no stranger to staffing challenges. Job growth has been growing steadily for the past decade, according to data from the Bureau of Labor Statistics (BLS). Accordingly, unemployment rates in the hospitality industry have been on a steady decline during the same period, dropping to 4.5% in April 2019, a marked decrease from just a few months prior (down from 6.4% in January 2019). Industry growth leads to an increase in industry employment, but a tightening labor market means there are lots of job openings but not as many candidates to fill them.

Turnover is also a challenge for hospitality companies. In the hotel and motel industry, for instance, the annualized turnover rate is about 73.8%., a striking difference compared to the rate most HR experts agree is healthy: 10 to 15%. With so many job openings, it’s easy for workers to jump from company to company with the goal of getting higher pay, better benefits, or to escape a less-than-ideal working environment.

High turnover means hospitality companies are facing an endless cycle of spending money on recruiting, hiring, and training, only to have to do it all over again as workers separate from the company. It’s costly, time-consuming, and inefficient.

Hospitality Staffing Options

Hospitality companies have several options for recruiting and hiring workers, but most don’t fully address the industry’s unique hiring needs:

None of these solutions are ideal for restaurants, hotels, and other hospitality companies faced with filling shifts at the last minute to keep the business running smoothly and customers satisfied.

The Ideal Alternative: Pattern's On-Demand Staffing Solution

Pattern’s on-demand staffing solution makes hospitality staffing simple. Pattern handles all the back-end administrative tasks, from vetting workers to insurance and payment, saving you both time and money. An easy-to-use staffing solution, Pattern makes it easy to find the qualified hospitality workers you need fast:

Pattern fill rate often averages 3-4x compared to traditional staffing agencies, making it a practical, cost-effective, and efficient solution for restaurants, hotels, casinos, resorts, and other hospitality companies with last-minute staffing needs. Our ranking algorithms ensure that we match the best Pattern Pros with your job, and our onboarding process ensures that Pattern Pros are in line with our business philosophy and expectations. When you use, you can be confident that your guests and customers will receive the top-notch service your business is known for.

Sign up today to get access to Pattern world-class hospitality workforce to solve all your staffing needs with ease.